Frequently Asked Questions

Q: What is the International Bank of Pancakes?
A: It is IHOP’s rewards program that lets members earn PanCoins and enjoy exclusive rewards and offers.

Q: What are PanCoins and how do they work?
A: PanCoins are IHOP’s rewards points. Members can earn them through eligible purchases and use them toward available rewards.

Q: How can I earn PanCoins?
A: Make eligible purchases through IHOP and make sure you’re signed in to your rewards account so your PanCoins can be credited.

Q: How do I redeem my PanCoins?
A: Sign in to your IHOP rewards account, choose an available reward, and redeem your PanCoins according to the reward’s requirements.

Q: Where can I check my PanCoins balance?
A: Your current PanCoins balance and available rewards can be viewed by signing in to your IHOP rewards account.

Q: Do PanCoins expire?
A: PanCoins may have an expiration period. Check your rewards account and the current program terms for the latest expiration details.

Q: Is joining IHOP Rewards free?
A: Yes, joining IHOP Rewards is free. You can create an account through the official IHOP app or website.

Q: Is there a birthday reward?
A: IHOP Rewards members may receive a special birthday offer. Sign in to your account and check the current rewards terms for eligibility.

Q: How long does it take for PanCoins to appear?
A: Eligible PanCoins are generally added after a qualifying purchase is processed. If your points are missing, check your account or contact IHOP Guest Relations.

Q: Can I earn PanCoins on delivery orders?
A: Eligibility can depend on where and how the order is placed. Check the current IHOP Rewards terms before placing your order.